Kwanso has an Open Door Policy that encourages employees' participation in decisions affecting them & their daily professional responsibilities. Employees have access, at all times, to report any incident/complaint or share an idea with the relevant departments & teams. Our teams are fully capable & equipped to resolve employee-centric issues at the workplace. Moreover, queries, questions & requests should be made on the relevant platform. It is important that employees know the right door to knock for their concerns; knocking the wrong doors might leave your query/suggestion/complaint unresolved or unanswered. Some instances for better understanding of this include:
Instance: Bad or no internet Complaint goes to: IT
Instance: An idea to improve coffee flavors Suggestion goes to: Admin
Instance: Incorrect time-logs Complaint goes to: Accounts
Instance: Reporting non-cooperation Complaint goes to: Human Resources
An employee with job-related concerns or complaints is encouraged to speak to their line managers, keeping the communication informal and open. The responsible representative shall attempt, in each instance, to explain the course of actions or the consequences to the employee if required.