This Information Security Policy is intended to protect Kwanso’s employees, partners and the company from illegal or damaging actions by individuals, either knowingly or unknowingly.
Internet/Intranet/Extranet-related systems, including but not limited to computer equipment, software, operating systems, storage media, network accounts providing electronic mail, web browsing, and file transfers, are the property of Kwanso. These systems are to be used for business purposes in serving the interests of the company, and of our clients and customers in the course of normal operations.
Effective security is a team effort involving the participation and support of every Kwanso employee or contractor who deals with information and/or information systems. It is the responsibility of every team member to read and understand this policy, and to conduct their activities accordingly.
Purpose
The purpose of this policy is to communicate our information security policies and outline the acceptable use and protection of Kwanso’s information and assets. These rules are in place to protect customers, employees, and Kwanso. Inappropriate use exposes Kwanso to risks including virus attacks, compromise of network systems and services, and legal and compliance issues.
The Kwanso “Information Security Policy” comprises this policy and all Kwanso policies referenced and/or linked within this document.
Scope
This policy applies to the use of information, electronic and computing devices, and network resources to conduct Kwanso business or interact with internal networks and business systems, whether owned or leased by Kwanso, the employee, or a third party. All employees, contractors, consultants, temporary, and other workers at Kwanso and its subsidiaries are responsible for exercising good judgment regarding appropriate use of information, electronic devices, and network resources in accordance with Kwanso policies and standards, and local laws and regulations.
This policy applies to employees, contractors, consultants, temporaries, and other workers at Kwanso, including all personnel affiliated with third parties. This policy applies to all Kwanso-controlled company and customer data as well as all equipment, systems, networks and software owned or leased by Kwanso.
Security Incident Reporting
All users are required to report known or suspected security events or incidents, including policy violations and observed security weaknesses. Incidents should be reported immediately or as soon as possible by sending an email to: it@kwanso.com.
In your email please describe the incident or observation along with any relevant details.
Mobile Device Policy
All end-user devices (e.g., mobile phones, tablets, laptops, desktops) must comply with this policy. Employees must use extreme caution when opening email attachments received from unknown senders, which may contain malware.
System level and user level passwords must comply with the Access Control Policy. Providing access to another individual, either deliberately or through failure to secure its access, is prohibited.
All end-user, personal (BYOD) or company owned devices used to access Kwanso information systems (i.e. email) must adhere to the following rules and requirements:
Devices must be encrypted with a password-protected screensaver or screen lock after 5 minutes of non-use
Devices must be locked whenever left unattended
Users must report any suspected misuse or theft of a mobile device immediately to Kwanso IT Department
Confidential information must not be stored on mobile devices or USB drives (this does not apply to business contact information, e.g., names, phone numbers, and email addresses)
Any mobile device used to access company email must not be shared with any other person
Upon termination users agree to return all company owned devices and delete all company information and accounts from any personal devices
Remote Access Policy
Laptops and other computer resources that are used to access the Kwanso network must conform to the security requirements outlined in Kwanso Information Security Policies and adhere to the following standards:
To ensure mobile devices do not connect a compromised device to the company network, Antivirus policies require the use and enforcement of client-side antivirus software
Users must not connect to any outside network without a secure, up-to-date software firewall configured on the mobile computer.
Users are prohibited from changing or disabling any organizational security controls such as personal firewalls, antivirus software on systems used to access Kwanso resources
Use of remote access software and/or services (e.g., VPN client) is allowable as long as it is provided by the company and configured for multi factor authentication (MFA)
Unauthorized remote access technologies may not be used or installed on any Kwanso system
Users should use a VPN when transmitting confidential information on public Wi-Fi
If you access from a public computer (e.g., business center, hotel, etc.), log out of session and don’t save anything. Don’t check “remember me, collect all printed materials and delete downloaded files (generally is discouraged)
Acceptable Use Policy
Kwanso proprietary and customer information stored on electronic and computing devices whether owned or leased by Kwanso, the employee or a third party, remains the sole property of Kwanso for the purposes of this policy. Employees and contractors must ensure through legal or technical means that proprietary information is protected in accordance with the Data Management Policy. The use of Google Drive for business file storage is required for users of laptops or company issued devices. Storing important documents on the file share is how you “backup” your laptop.
You have a responsibility to promptly report the theft, loss, or unauthorized disclosure of Kwanso proprietary information. You may access, use or share Kwanso proprietary information only to the extent it is authorized and necessary to fulfill your assigned job duties. Employees are responsible for exercising good judgment regarding the reasonableness of personal use of company-provided devices.
For security and network maintenance purposes, authorized individuals within Kwanso may monitor equipment, systems and network traffic at any time.
Kwanso reserves the right to audit networks and systems on a periodic basis to ensure compliance with this policy.
Unacceptable Use
The following activities are, in general, prohibited. Employees may be exempted from these restrictions during the course of their legitimate job responsibilities. Under no circumstances is an employee of Kwanso authorized to engage in any activity that is illegal under local, state, federal or international law while utilizing Kwanso-owned resources. The list below is not exhaustive, but attempts to provide a framework for activities which fall into the category of unacceptable use.
The following activities are strictly prohibited, with no exceptions:
Violations of the rights of any person or company protected by copyright, trade secret, patent, or other intellectual property, or similar laws or regulations, including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licensed for use by Kwanso.
Unauthorized copying of copyrighted material including, but not limited to, digitization and distribution of photographs from magazines, books, or other copyrighted sources, copyrighted music, and the installation of any copyrighted software for which Kwanso or the end user does not have an active license.
Accessing data, a server, or an account for any purpose other than conducting Kwanso business, even if you have authorized access, is prohibited.
Exporting software, technical information, encryption software, or technology, in violation of international or regional export control laws, is illegal. The appropriate management should be consulted prior to export of any material that is in question.
Introduction of malicious programs into the network or systems (e.g., viruses, worms, Trojan horses, e-mail bombs, etc.).
Revealing your account password to others or allowing use of your account by others. This includes family and other household members when work is being done at home.
Using a Kwanso computing asset to actively engage in procuring or transmitting material that is in violation of sexual harassment or hostile workplace laws.
Making fraudulent offers of products, items, or services originating from any Kwanso account.
Making statements about warranty, expressly or implied, unless it is a part of normal job duties.
Effecting security breaches or disruptions of network communication. Security breaches include, but are not limited to, accessing data of which the employee is not an intended recipient, or logging into a server or account that the employee is not expressly authorized to access, unless these duties are within the scope of regular duties. For purposes of this section, "disruption" includes, but is not limited to, network sniffing, pinged floods, packet spoofing, denial of service, and forged routing information for malicious purposes.
Port scanning or security scanning is expressly prohibited unless prior notification to the Kwanso engineering team is made.
Executing any form of network monitoring which will intercept data not intended for the employee's host, unless this activity is a part of the employee's normal job/duty.
Circumventing user authentication or security of any host, network, or account.
Introducing honeypots, honeynets, or similar technology on the Kwanso network.
Interfering with or denying service to any user other than the employee's host (for example, denial of service attack).
Using any program/script/command, or sending messages of any kind, with the intent to interfere with, or disable, a user's session, via any means.
Providing information about, or lists of: Kwanso employees, contractors, partners, or customers to parties outside Kwanso without authorization.
Email and Communication Activities
When using company resources to access and use the Internet, users must realize they represent the company and act accordingly.
The following activities are strictly prohibited, with no exceptions:
Sending unsolicited email messages, including the sending of "junk mail", or other advertising material to individuals who did not specifically request such material (email spam).
Any form of harassment via email, telephone, or texting, whether through language, frequency, or size of messages.
Unauthorized use, or forging, of email header information.
Solicitation of email for any other email address, other than that of the poster's account, with the intent to harass or to collect replies.
Creating or forwarding "chain letters", "Ponzi", or other "pyramid" schemes of any type.
Use of unsolicited email originating from within Kwanso networks or other service providers on behalf of, or to advertise, any service hosted by Kwanso or connected via Kwanso’s network.
Additional Policies and Procedures Incorporated by Reference
Title
Title
Role
Purpose
Access Control Policy
To limit access to information and information processing systems, networks, and facilities to authorized parties in accordance with business objectives.
Asset Management Policy
To identify organizational assets and define appropriate protection responsibilities.
Business Continuity & Disaster Recovery Plan
To prepare Kwanso in the event of extended service outages caused by factors beyond our control (e.g., natural disasters, man-made events), and to restore services to the widest extent possible in a minimum time frame.
Data Management Policy
To ensure that information is classified and protected in accordance with its importance to the organization.
Incident Response Plan
Policy and procedures for suspected or confirmed information security incidents.
Risk Management Policy
To define the process for assessing and managing Kwanso information security risks in order to achieve the company’s business and information security objectives.
Secure Development Policy
To ensure that information security is designed and implemented within the development lifecycle for applications and information systems.
Third-Party Management Policy
To ensure protection of the organization's data and assets that are shared with, accessible to, or managed by suppliers, including external parties or third-party organizations such as service providers, vendors, and customers, and to maintain an agreed level of information security and service delivery in line with supplier agreements.
Policy Compliance
Kwanso will measure and verify compliance to this policy through various methods, including but not limited to, business tool reports, and both internal and external audits.
Exceptions
Requests for an exception to this policy must be submitted to the IT Manager for approval.
Violations & Enforcement
Any known violations of this policy should be reported to the IT Manager. Violations of this policy can result in immediate withdrawal or suspension of system and network privileges and/or disciplinary action in accordance with company procedures up to and including termination of employment.